Welcome to 1218.io ("Publisher", "we", "us", or "our"). These Terms of Service (including the End User License Agreement, collectively the "Terms") constitute a legally binding agreement between you ("User" or "you") and 1218.io concerning your access to our website and your use of our software products, including but not limited to Seer, PinStack, and Snapdown (collectively, the "Software" or "Service").
By downloading, installing, copying, accessing, purchasing a license key for, or using the Software, you confirm that you are at least 18 years old (or of legal age of majority in your jurisdiction) and agree to be bound by these Terms. If you do not agree to these Terms, do not install or use the Software.
Subject to your continuous compliance with these Terms, the Publisher grants you a limited, non-exclusive, non-transferable, revocable license to install and use the Software:
You agree that you will not, directly or indirectly:
The Software is licensed, not sold. The Publisher and its licensors retain all right, title, and interest in and to the Software, including all related patents, copyrights, trade secrets, trademarks, and intellectual property rights. No title or ownership rights are transferred to you.
To provide reliable and secure payment processing for our global customers, online transactions on 1218.io are handled by an authorized Merchant of Record partner:
We believe in transparent and straightforward cancellation practices:
Because our desktop software provides instant digital delivery upon purchase, our refund policy balances consumer fairness with digital asset security:
| Scenario | Eligibility | Policy Terms |
|---|---|---|
| New Purchase 14-Day Guarantee | Full Refund | Within 14 days of purchase, if you experience unresolved technical issues or compatibility problems that our support cannot resolve, or if the key remains unactivated, you are eligible for a 100% refund. |
| Duplicate Charges / Billing Errors | Full Refund | Any accidental duplicate charges caused by checkout anomalies will be refunded in full immediately upon verification. |
| Statutory Cooling-Off Rights | Full Compliance | Statutory consumer cancellation rights under EU/UK law (14-day statutory right of withdrawal) are fully respected and honored. |
| Activated Beyond 14 Days | Non-Refundable | Licenses that have been successfully activated and used for more than 14 days without defect are generally non-refundable. |
To request a refund, simply follow these steps:
The Publisher may release bug fixes, enhancements, or new versions of the Software. Updates are provided in accordance with your purchased license tier. The Publisher is not obligated to maintain backward compatibility with legacy operating systems indefinitely.
The Software may incorporate or link to third-party open source libraries or components. Such components are governed by their respective licenses (e.g., MIT, BSD, Apache, GPL). In the event of a conflict between these Terms and an open source license for a specific component, the open source license shall prevail for that component.
To the maximum extent permitted by applicable law:
These Terms remain in effect until terminated. Your license terminates automatically if you fail to comply with any of its terms. Upon termination, you must cease all use of the Software and uninstall all copies. Sections 3, 4, 10, and 12 survive termination.
These Terms shall be governed by and construed in accordance with the laws applicable in the Publisher's jurisdiction, without giving effect to any conflict of law principles. Parties agree to attempt informal resolution via email prior to initiating formal proceedings.
For questions regarding these Terms, billing inquiries, or software support, please reach out to us:
1218.io