Chính sách quyền riêng tư

1. Data Controller Information

1218.io ("we", "us", or "our") is dedicated to protecting your privacy. This Privacy Policy describes how we collect, use, store, and disclose personal data when you visit 1218.io or use our software applications (including Seer, PinStack, and Snapdown).

Data Controller: 1218.io
Privacy Contact: cc.seer@gmail.com
Website: https://1218.io

2. Information We Collect

We adhere to data minimization principles. Because our desktop utilities operate locally, we collect only information necessary to deliver software licenses and provide technical support:

Order & License Details: When you purchase a license, we collect your email address for license delivery, order ID, purchased SKU/tier, and timestamp.
Activation Signatures: To activate licenses and enforce device tier limits without compromising privacy, our activation system generates a one-way hashed device identifier that cannot be reversed to identify your physical machine.
Customer Inquiries: Communication records and emails you voluntarily send to our support desk.
Standard Web Server Logs: IP address, user agent, requested URLs, and timestamps recorded automatically for cybersecurity and defense against malicious attacks.

3. How We Use Information & Legal Bases

Purpose	Data Categories	Legal Basis (under GDPR / Applicable Law)
Fulfill orders and issue software license keys	Email address, Order ID, Device hash	Performance of contract
Process payments and handle refunds	Transaction ID, Payment status, Email	Performance of contract
Provide user technical support	Support correspondence	Performance of contract / Legitimate interest
Maintain website security and mitigate abuse	Server access logs, IP address	Legitimate interest / Legal compliance

We do not sell your personal data (as defined under the CCPA or international regulations). We only share data with trusted service providers under strict confidentiality agreements for legitimate operational purposes:

Payment Processing Partner (Merchant of Record): To facilitate secure credit card and regional payment processing globally, customer transactions are managed by Waffo Pancake, a certified PCI-DSS Level 1 compliant Merchant of Record. Payment credentials are submitted directly to Waffo Pancake. 1218.io does not collect, receive, or store full credit or debit card numbers on our servers.
Infrastructure & Hosting Providers: We partner with established cloud and CDN providers to host our website and deliver fast binary downloads. These providers process network traffic under confidentiality commitments.
Legal Requirements: We may disclose information if required to do so by applicable laws, valid court orders, subpoenas, or lawful government requests.
Business Transfers: In the event of a merger, acquisition, or asset reorganization, customer records would transfer subject to the continuity of this Privacy Policy.

5. Your Data Rights & Choices

Under applicable data privacy frameworks (including the GDPR, CCPA, and similar privacy regulations), you enjoy explicit legal rights concerning your personal information:

Right	Description	How to Exercise
Right to Access (Know)	You have the right to request a copy of the personal data we maintain about you, including your order history and registered license records.	Email cc.seer@gmail.com
Right to Rectification	You have the right to request correction of inaccurate or outdated email addresses associated with your licenses.	Email us with proof of purchase
Right to Erasure (Deletion)	You have the right to request that we delete your personal data from our active databases, subject to mandatory accounting retention obligations.	Email us requesting record deletion
Right to Restrict / Object	You have the right to request that we restrict or cease certain processing of your personal data.	Email us your specific objection
Right to Data Portability	You have the right to receive your personal data in a structured, commonly used, and machine-readable format.	Email us requesting data export

How to Submit a Data Request

To exercise any of your privacy rights:

Send an email to our official privacy address: cc.seer@gmail.com;
Use the subject line: "Privacy Data Request - [Request Type]" (e.g., Access Request or Deletion Request);
Send your message from the email address associated with your original license purchase and include your Order ID for identity verification;
Response SLA: We will verify and respond to your request within 30 calendar days without charge. If your request is particularly complex, we will notify you of any statutory extension.

6. Data Security & Retention

Encryption in Transit: All website interactions are encrypted using modern HTTPS and TLS 1.3 standards.
Data Minimization: We do not track users across the web or build invasive behavioral advertising profiles.
Retention Period: We retain license delivery information for as long as necessary to allow users to recover their purchased software keys. Upon receiving an approved deletion request, personal identifying data is erased or irreversibly anonymized within 30 days.

7. Product-Specific Privacy Commitments

Our applications are crafted for power users who value privacy, speed, and discretion:

Seer (Windows Quick Look Utility): Seer is a standalone desktop application running entirely locally. When you tap the Spacebar to preview images, PDF documents, videos, or source code, all rendering occurs locally in system memory; no file contents are ever uploaded to any server.
PinStack (Windows Clipboard Manager): Designed specifically for local workstation productivity. Your clipboard history and copied clips remain encrypted or stored solely on your local drive. PinStack contains zero network tracking and does not upload your clipboard data.
Snapdown (Markdown to Image Studio): Built as a client-first web app that runs 100% inside your browser. Your Markdown documents and exported PNG/SVG files are rendered using client-side canvas technology. No Markdown texts or images are sent to any remote server.

8. Children's Privacy

Our products and services are not directed to children under 16 years of age. We do not knowingly collect personal data from children. If you become aware that a minor has provided us with personal information without parental consent, please contact us immediately to have the data removed.

9. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect operational changes or statutory updates. Any changes will be posted on this page with an updated "Last Updated" timestamp. Continued use of our website or software after updates constitutes acceptance of the revised policy.

10. Contact Us

If you have any questions, comments, or concerns regarding this Privacy Policy or our data handling practices, please contact us:

Privacy Contact Email: cc.seer@gmail.com
Official Website: https://1218.io
Terms of Service: 1218.io Terms of Service